The worst RFI response?


As part of a recent legal transformation project, Orbys issued an Request For Information (RFI) to a large number of LPO providers so that we could understand their capabilities in more detail. So far, so normal.

The range of responses was, as you would imagine, quite wide, but what we didn’t expect to see was the complete absence of quality exhibited by one particular firm (who will, of course, remain nameless). One of the core parts of this RFI was for the respondents to complete a ‘capability matrix’ where they scored themselves across the LPO processes that we had defined. This firm scored themselves as one of the best in almost all of the processes, so our expectations were riding high when we started tp read the full response.

I won’t bore you with all of the typos, grammatical errors and poor formatting, but just leave you with the following extract from the response. Needless to say, they didn’t make the cut…

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